ToucanHALO | Certified HALO ITSM & PSA Partner for Government and Regulated Organizations

software

Delivers Modern ITSM, PSA, and CRM for Government

Backed by 25+ years of delivering U.S. government services, ToucanHALO combines proven expertise with HALO to automate workflows, modernize service delivery, and scale with confidence.

Government Contracts

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Is HALO Right For You?

Services

Built for Better Customer Service

Support every customer with speed, clarity, and consistency.

Built for Service Management

Streamline service delivery, drive outcomes and improve collaboration.

Built for MSPs

Empower Managed Service Providers to deliver smarter, faster IT services to their clients.

HaloITSM

HaloPSA

Modern ITSM. Expertly Delivered.

Transform legacy systems into streamlined workflows with HaloITSM—designed to help your teams serve better, faster, and smarter.

“The good thing with HaloITSM is how the tool can be customized to suit our requirements specific to SKY’s business environments. This is a much better state to be in rather than the tool asking the business to adapt to make it work.”

Vamsi Dharanikota – Service Delivery Manager

Halo PSA dashboard — professional services automation for government and commercial organizations

All-in-One PSA for

High-Performing MSPs

Streamline operations and deliver outstanding service with a system tailored for your business.

“Before moving to HaloPSA, we were using another tool, which was lacking in terms of functionality and available integrations. Due to this, we struggled to grow as an organization.”

Mandie McCulloch - IT Support Manager

Flexible CRM for

Fast-Moving Support Teams

HaloCRM is a powerful, omnichannel solution designed to scale with you and customize to any customer service workflow.

“Excellent, refreshing and helpful. Within one week, I had been signposted to HaloCRM, had a demo and arranged a site visit for training. First class service!”

Kirsty Waite – Company Manager, Wigan Metropolitan Development Company

HaloCRM

Seamlessly Integrated AI, Already Built In

Explore HALO AI

“We have achieved a 60% reduction in overall platform costs, with fully transparent licensing and no hidden fees or pricing. Our previous ESM solution was costly, lacked scalability, and led to inefficiencies and service challenges. Unlocking additional features often required significant extra costs and external support. Halo is an intuitive, customizable platform with powerful automation and integration features. Its broad functionality and configuration options provide a lot of flexibility to create advanced solutions.“